{"id":74577,"date":"2026-04-02T12:13:24","date_gmt":"2026-04-02T12:13:24","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/?post_type=customer-story&p=74577"},"modified":"2026-04-07T11:09:54","modified_gmt":"2026-04-07T11:09:54","slug":"pelayo","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/us\/customer-stories\/pelayo\/","title":{"rendered":"How Pelayo increased voluntary training by 45%\u00a0with Totara\u00a0"},"content":{"rendered":"\n
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Pelayo is a Spanish insurance mutual with more than 85 years of history, providing protection services to individuals and businesses. With employees distributed across Spain, the organisation places strong emphasis on digital capability and ongoing professional development as part of its business strategy.<\/span>\u00a0<\/span><\/p>\n

The challenge<\/span><\/b>\u00a0<\/span><\/h3>\n

\"\"<\/p>\n

Pelayo\u2019s\u00a0previous\u00a0LMS functioned\u00a0largely as\u00a0a static course repository and did not reflect current business requirements.\u00a0Along\u00a0with this, the Talent and Development team\u00a0identified\u00a0several operational issues.<\/span>\u00a0<\/span><\/p>\n

In a highly regulated insurance environment, mandatory certifications were managed manually, increasing the risk of error. The user interface lacked clarity, which led many employees to view training as an obligation rather than a development opportunity. Managers also had limited visibility of team progress, creating a disconnect between talent strategy and day-to-day operations.<\/span>\u00a0<\/span><\/p>\n

Pelayo required an automated solution capable of bringing together compliance management, professional\u00a0development\u00a0and performance tracking within a single platform environment.<\/span>\u00a0<\/span><\/p>\n

The solution<\/span><\/b>\u00a0<\/span><\/h3>\n

\"Pelayo<\/p>\n

Pelayo worked with Totara partner\u00a0Actua\u00a0to introduce Campus\u00a0Pelayo<\/a>,\u00a0a learning platform built on Totara.\u00a0The design focused on improving operational control while strengthening employee engagement.<\/span>\u00a0<\/span><\/p>\n

Main\u00a0features\u00a0include:<\/span>\u00a0<\/span><\/p>\n

Operational efficiency and automated compliance<\/span><\/b>\u00a0<\/span><\/h3>\n

The platform was integrated with Pelayo\u2019s HR ERP\u00a0and Microsoft 365 to centralise processes and improve oversight.<\/span>\u00a0<\/span><\/p>\n

Automated user management<\/span><\/b><\/h4>\n

Onboarding, offboarding and role-based training assignments are managed through ERP integration. This ensures employees are enrolled in the\u00a0appropriate training\u00a0from the outset of their role.<\/span>\u00a0<\/span><\/p>\n

Automated certification pathways<\/span><\/b><\/h4>\n

Certification paths were configured for regulatory requirements such as\u00a0cybersecurity and Code of Ethics. The system tracks completion and triggers annual re-certifications automatically, reducing manual intervention and supporting audit requirements.<\/span>\u00a0<\/span><\/p>\n

Blended learning coordination<\/span><\/b><\/h4>\n

Integration with Microsoft Teams supports the scheduling and attendance tracking of virtual and face-to-face sessions. All activity is recorded within a single training history.<\/span>\u00a0<\/span><\/p>\n

Personalised learning and manager enablement<\/span><\/b>\u00a0<\/span><\/h4>\n

To encourage voluntary participation, the focus shifted to user experience and practical access to development opportunities.<\/span>\u00a0<\/span><\/p>\n

Curated learning paths<\/span><\/b><\/h4>\n

Internal content was combined with the\u00a0GoodHabitz\u00a0catalogue\u00a0within a\u00a0single-entry\u00a0point. Users can filter by duration or topic, including areas such as Wellbeing, allowing learning to fit around daily work patterns.<\/span>\u00a0<\/span><\/p>\n

Manager dashboard<\/span><\/b><\/h4>\n

A dedicated\u00a0\u2018Manager Menu\u2019\u00a0provides team leaders with real-time data on progress and skills development. This enables managers to recommend relevant learning based on\u00a0identified\u00a0gaps.<\/span>\u00a0<\/span><\/p>\n

Digital recognition<\/span><\/b><\/h4>\n

Digital badges were introduced to recognise professional milestones and completion achievements, reinforcing ongoing participation.<\/span>\u00a0<\/span><\/p>\n

\"\"<\/p>\n

The results<\/span><\/b>\u00a0<\/span><\/h3>\n

The launch of Campus Pelayo delivered measurable organisational outcomes. Voluntary course completion increased by 45%, reflecting stronger engagement beyond mandatory training requirements.<\/span>\u00a0<\/span><\/p>\n

\"Pelayo'sAutomation of the full HR data flow reduced administrative workload, enabling the Talent team to focus more on development activity. The migration of 12,000 historical training records ensured continuity and\u00a0maintained\u00a0compliance standards throughout the transition.<\/span>\u00a0<\/span><\/p>\n

Manager adoption has been consistent, with 100% of managers using the Manager Menu to\u00a0monitor\u00a0team development. This has embedded learning oversight into routine management practice and strengthened alignment between HR and leadership.<\/span>\u00a0<\/span><\/p>\n

Campus Pelayo has become the central platform supporting the organisation\u2019s internal culture and employee engagement strategy.\u00a0The fully branded interface and improved user experience contributed to higher internal Net Promoter Scores relating to employee development tools. Following implementation, Pelayo is extending the platform to include Learning Communities and to support its network of external mediators.<\/span>\u00a0<\/span><\/p>\n<\/div>\n <\/div>\n\n\n

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Campus Pelayo has not only streamlined our processes but has ignited a genuine passion for learning. The 45% increase in voluntary participation is clear evidence that when you provide a world-class environment, talent thrives.\n<\/blockquote>\n
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\n \n <\/div>\n <\/div>\n
\n Alicia Alameda,<\/strong>\n
\n Head of Talent and Development at Pelayo\u00a0 <\/figcaption>\n <\/figure>\n <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","tax\/tags":[],"tax\/countries":[753],"tax\/sectors":[791],"org-size":[777],"tax\/solutions":[1192],"tax\/topics":[],"tax\/industries":[],"class_list":["post-74577","customer-story","type-customer-story","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/customer-stories\/74577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/types\/customer-story"}],"wp:attachment":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/media?parent=74577"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=74577"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/countries?post=74577"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/sectors?post=74577"},{"taxonomy":"org-size","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/org-size?post=74577"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=74577"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=74577"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=74577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}