{"id":70478,"date":"2025-09-30T08:24:09","date_gmt":"2025-09-30T08:24:09","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/customer-stories\/how-mitchells-butlers-transformed-learning-with-totara-lms\/"},"modified":"2026-02-13T12:27:24","modified_gmt":"2026-02-13T12:27:24","slug":"how-mitchells-butlers-transformed-learning-with-totara-lms","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/us\/customer-stories\/how-mitchells-butlers-transformed-learning-with-totara-lms\/","title":{"rendered":"How Mitchells & Butlers Transformed Learning with Totara LMS"},"content":{"rendered":"\n
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LMS Mixology: Crafting the Perfect Blend for Business Success: How Mitchells & Butlers Transformed Learning with Totara LMS<\/h3>\n

Earlier this year at Learning Technologies, Europe\u2019s premier event for workplace learning and technology, Think Learning\u2019s UX Lead and Senior Solution Consultant, Peter Holmes, delivered a standout seminar titled \u201cLMS Mixology.\u201d The session explored how Mitchells & Butlers (MAB), one of the UK\u2019s leading hospitality companies, has customised and scaled Totara LMS to meet the needs of over 50,000 employees across multiple brands.<\/p>\n

\"Bartender<\/p>\n

Introducing MABLE: A Product-Centric LMS<\/strong><\/h3>\n

MAB\u2019s branded LMS, MABLE<\/strong>, is more than just a learning platform, it\u2019s treated as a product. Dedicated teams use agile methodologies to continuously evolve the system, delivering tailored solutions that align with business goals and user needs.<\/p>\n

<\/p>\n

Key customisations include:<\/p>\n

Role-Based Learning Journeys<\/strong>
\nTraining programmes are dynamically linked to employees\u2019 current and aspirational job roles, supporting career progression and internal mobility.<\/p>\n

Custom Fiscal Reporting<\/strong>
\nA bespoke plugin aligns learning engagement data with MAB\u2019s unique five-year accounting cycle, streamlining analysis and reporting.<\/p>\n

Third-Party Integration<\/strong>
\nSeamless integration with Fuel50, a talent management system, enables unified career development and succession planning.<\/p>\n

Policy Management<\/strong>
\nA custom-built tool ensures compliance with the Employment Act 2023, particularly around tipping policies, eliminating the need for external solutions.<\/p>\n

Gamification<\/strong>
\nLearners can unlock avatars and earn real-world rewards, boosting engagement and reinforcing brand loyalty.<\/p>\n

Social Learning<\/strong>
\nTotara Engage powers branded social workspaces that foster collaboration, peer learning, and community building.<\/p>\n

<\/p>\n

Why It Works: Strategic Insights from MABLE<\/strong><\/h3>\n

Agile, Product-Led Development<\/strong>
\nTreating the LMS as a product allows for iterative innovation without compromising upgrade paths. This approach enhances scalability and reduces long-term technical debt.<\/p>\n

Personalised Learning by Role<\/strong>
\nLinking content to job roles ensures relevance and encourages career growth\u2014critical in a large, diverse workforce.<\/p>\n

Tailored Reporting for Business Cycles<\/strong>
\nCustom fiscal plugins demonstrate how LMS platforms can adapt to non-standard business processes, improving decision-making and operational efficiency.<\/p>\n

Unified Talent Ecosystem<\/strong>
\nSSO and data integration with Fuel50 create a seamless user experience, supporting holistic talent strategies.<\/p>\n

Compliance Made Simple<\/strong>
\nIn-house policy tools reduce reliance on third-party systems, cut costs, and ensure regulatory alignment.<\/p>\n

Community-Driven Learning<\/strong>
\nSocial features promote knowledge sharing and strengthen workplace culture, making learning more engaging and collaborative.<\/p>\n

Gamification That Delivers<\/strong>
\nCustom avatars and tangible rewards turn learning into a motivating experience, driving participation and performance.<\/p>\n

<\/p>\n

 <\/p>\n

Conclusion: LMS as a Strategic Asset<\/strong><\/h3>\n

The LMS Mixology seminar showcased how Totara LMS, when strategically customised, can evolve into a powerful business tool. MAB\u2019s approach highlights the potential of enterprise learning platforms to go beyond training; supporting compliance, career development, and organisational culture.<\/p>\n

Whether you\u2019re in hospitality or another sector, the message is clear: your LMS can do more. With the right blend of innovation, integration, and user focus, it can become a cornerstone of business success.<\/p>\n

\"Garnish<\/p>\n

Ready to see LMS Mixology in action?<\/strong><\/h3>\n

Listen to the full seminar<\/a>\u00a0recording to discover how Mitchells & Butlers and Think Learning crafted a high-impact, scalable LMS solution.<\/p>\n

Book a personalised demo<\/a>\u00a0with our expert team to explore how we can tailor Totara LMS to your organisation\u2019s unique needs.<\/p>\n<\/div>\n

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