{"id":49648,"date":"2023-10-30T12:50:34","date_gmt":"2023-10-30T12:50:34","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/?post_type=customer-story&p=49648"},"modified":"2024-08-06T16:58:13","modified_gmt":"2024-08-06T16:58:13","slug":"grup-pyrenees-unveils-its-cultural-transformation-through-training","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/us\/customer-stories\/grup-pyrenees-unveils-its-cultural-transformation-through-training\/","title":{"rendered":"Grup Pyr\u00e9n\u00e9es Unveils Its Cultural Transformation Through Training"},"content":{"rendered":"\n
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Grup Pyr\u00e9n\u00e9es Andorra stands as the leading player in the Andorran retail market. Founded 75 years ago by the P\u00e9rez family, the group serves as the exclusive wholesale distributor and importer of major electronics brands and accessories.<\/span><\/p>\n

It also operates as a wholesaler in the food product sector (Horeca distribution) and is involved in retail distribution through large department stores, shops, and supermarkets. Additionally, the group is a distributor of industrial vehicles, automobiles, and motorcycles. The group also runs a travel agency, a consumer credit company and is active in the insurance sector.<\/span><\/p>\n

As the first commercial brand in the Principality, Grup Pyr\u00e9n\u00e9es Andorra, with its \u20ac225 million in revenue, contributes 9% to the country’s annual GDP.<\/span><\/p>\n

The Challenge:<\/b><\/h2>\n

Transforming the Corporate Learning Culture<\/b><\/p>\n

The previous training model at Grup Pyr\u00e9n\u00e9es primarily focused on onboarding<\/a> processes rather than comprehensive and up-to-date training for its teams.\u00a0<\/span><\/p>\n

Due to the inherent high turnover rate in the retail-oriented business, which employs a diverse workforce of 1,500 individuals across 300 unique job roles, the majority of training resources were directed towards new hires. These resources encompass not only onboarding and compliance training but also workplace safety initiatives and select language instruction programs.<\/span><\/p>\n

This training was sporadic, rather than providing continuous and structured learning for all team members, regardless of their professional category. Consequently, one of the primary goals with the new model was to reach all collaborators and align them with the company’s cultural shift, motivating them to become better professionals.<\/span><\/p>\n

With Grup Pyr\u00e9n\u00e9es’ corporate training needs in mind, they sought a platform that would offer flexibility to create adaptive training programs based on strategic urgency and the various employee groups within the company. Grup Pyr\u00e9n\u00e9es wanted scalable training to support orderly and robust business growth, along with the ability to customise their training content and corporate image to make it recognizable and engaging, with gamification<\/a> being one approach to captivate their audience.<\/span><\/p>\n<\/div>\n <\/div>\n\n\n

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“Learning is an integral part of the business; we can’t act reactively, providing training based solely on business needs and budgets. All of this led us to consider the implementation of an eLearning software.” \n<\/blockquote>\n
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\n Ester Cusin\u00e9,<\/strong>\n
\n Director of People at Grup Pyr\u00e9n\u00e9es <\/figcaption>\n <\/figure>\n <\/div>\n\n\n
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The Solution:<\/b><\/h2>\n

An Integrated Learning Ecosystem on a Unified Digital Platform<\/b><\/p>\n

The process began with a strategic consultation to understand the challenges, opportunities, and technical and human requirements. Totara platinum Partner Actua Solutions<\/a> met with Grup Pyr\u00e9n\u00e9es and collaborated on defining not only the digital learning platform but also the training strategy.<\/span><\/p>\n

Together, Actua and Pyr\u00e9n\u00e9es created an integrated learning ecosystem with the group’s key tools, making the HR ERP and training management application mandatory components. They also integrated in-person training registration into the same environment.<\/span><\/p>\n

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Standardization of Training Programs<\/b><\/p>\n

By leveraging the flexibility and customization capabilities of the Totara platform, Grup Pyr\u00e9n\u00e9es achieved standardization in onboarding programs and training courses, consolidating previously segregated content. Notably, this platform customization extended to design, processes, operations, and integrations.<\/span><\/p>\n

With the new platform and Actua’s support, Grup Pyr\u00e9n\u00e9es enhanced its metrics capabilities, achieving greater traceability and data analytics for program and course success across the organization.<\/span><\/p>\n

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Gamification to Drive Engagement<\/b><\/p>\n

From a motivational standpoint, the training design incorporated gamification, including an instructional path based on achievements that translated into points. The Totara platform integrated with a plugin called \u2018<\/span>Motrai<\/span><\/a>\u2019 which allowed uses to collect points known as “Piry-points.\u201d These could be exchanged for products or services offered by Grup Pyr\u00e9n\u00e9es, strengthening the brand image and making it more accessible and relatable to its employees.\u00a0<\/span><\/p>\n

The Results: <\/b><\/h2>\n

100% of the Workforce Has Mandatory Training<\/b><\/p>\n

With support from Actua and Totara, Grup Pyr\u00e9n\u00e9es successfully implemented eight strategic training areas within a single environment, allowing users to create their own learning journeys. These eight areas cover Customer, Culture, Management, Sustainability, Technology, Soft Skills, Compliance<\/a>, and Languages. Currently, 100% of the workforce has received training. Additionally, the company periodically announces voluntary training courses in coordination with its communication department to encourage employees to undertake specific training.<\/span><\/p>\n

Some notable achievements of the new training design include:<\/span><\/p>\n