{"id":45699,"date":"2023-04-04T15:43:53","date_gmt":"2023-04-04T15:43:53","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/?post_type=customer-story&p=45699"},"modified":"2024-08-06T19:03:22","modified_gmt":"2024-08-06T19:03:22","slug":"how-catalyst-it-utilises-totara-talent-xp-to-create-a-sense-of-community-for-its-remote-workforce-with-strong-employee-onboarding-and-development","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/us\/customer-stories\/how-catalyst-it-utilises-totara-talent-xp-to-create-a-sense-of-community-for-its-remote-workforce-with-strong-employee-onboarding-and-development\/","title":{"rendered":"How Catalyst IT utilises Totara Talent XP to create a sense of community for its remote workforce with strong employee onboarding and development"},"content":{"rendered":"\n
\n

Catalyst IT Europe is the European office of the global Catalyst IT company and are global leaders in managed hosting solutions for open source LMSs, as well as offering training and consultancy on how to get the best out of them.<\/p>\n

The Challenge<\/h2>\n

Catalyst staff are diverse in nature:<\/p>\n

    \n
  1. Multidisciplinary: <\/strong>They have a mix of technical roles (such as software developers and system engineers) and business support staff (such as finance officers, consultants, and internal services staff).<\/li>\n
  2. Geographically: <\/strong>They have staff local to our European HQ in Brighton, but also many staff who work remote across England, Wales, Scotland and on mainland Europe itself.<\/li>\n
  3. Experientially: <\/strong>Their roles are tiered from those who just starting their career journeys to those who are super experienced.<\/li>\n<\/ol>\n

    They needed to make sure that we could support everyone who wanted to come and work at Catalyst IT Europe, and provide an \u2018online first\u2019 approach to onboarding<\/a> and development<\/a> that would ensure that all staff needs were met regardless of their circumstances.<\/p>\n

    The Solution<\/h2>\n

    Catalyst IT Europe launched their platform shortly after Totara 13 came out, and quickly made use of the extra functionality Perform<\/a> and Engage<\/a> brought with it, to design a programme of learning that incorporated everything a new staff member needed to know about working at Catalyst IT Europe.<\/p>\n

    In addition to this they needed to ensure that the information security training was completed in order to maintain their ISO certification. They were very proud of what they achieved back then and openly shared their experiences through a serious of articles and webinars<\/a>, and happily contributed to the successful Using Totara for onboarding<\/a> course on Totara Academy.<\/p>\n

    Since then, Catalyst IT Europe have continued to review and modify their current adoption, launch a more streamlined approach to competencies, and explore the newer features of TXP to improve the already impressive performance activities to include links to the Evidence bank, use ratings on their competencies, as well as review previous responses.<\/p>\n

    When reviewing the previous roll out of competency frameworks the feedback from staff was that there were too many competencies, and many staff couldn\u2019t see the connection between the competencies and their role as they were too focused on the knowledge of tools and processes, rather than the ability to use them in various situations. And so a series of workshops were conducted with the leadership team to identify 10 key tasks each job role should be able to do, listing the tools, knowledge and processes needed to successfully conduct them, and then turned them into competencies instead.\"\"<\/p>\n