{"id":40216,"date":"2022-11-24T21:29:13","date_gmt":"2022-11-24T21:29:13","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/customer-stories\/etex-building-performance\/"},"modified":"2024-08-02T20:59:11","modified_gmt":"2024-08-02T20:59:11","slug":"etex-building-performance","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/us\/customer-stories\/etex-building-performance\/","title":{"rendered":"Etex Building Performance adapted their LMS rapidly to support employees throughout COVID-19"},"content":{"rendered":"\n
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Etex Building Performance UK<\/strong> is a subsidiary of the Etex Group, a Belgian family-owned manufacturing business built through multiple acquisitions over a century. Etex Building Performance produce and sell plasterboard as a B2B business.<\/p>\n

The UK\u00a0employs 500 employees from factory workers and engineers, to a large national sales force, executive leadership team and a full complement of head office functions. It operates across five sites Bristol Plant, Ferrybridge Plant, Gordano House (Bristol), Basildon Warehouse and Grangemouth Warehouse.<\/p>\n

The Challenge<\/b><\/h3>\n

From the start the challenge was getting started –\u00a0from scratch. There was no pre-existing learning management system (LMS) being used to record learning, it was just spreadsheets on different drives.The main drive to roll out an LMS was to be compliant with ISO OHSOS 18001 and to fill in the gaps the central HR system could not provide. Adding to that, the LMS needed to link seamlessly between multiple platforms including the global learning management platform that hosted e-content and the local document control system, as well as hosting\u00a0internal local content. The LMS needed to be created via single full-time employee.Additionally, Etex’s manufacturing workforce has relatively low IT literacy, and working across multiple UK-based plants as well as working remotely made this a particularly challenging audience.But 2020 brought with it an additional challenge. COVID-19 triggered a nationwide lockdown in the UK in March 2020, meaning that Etex had to temporarily close its plants and furlough the majority of employees. This left employees feeling confused and in need of frequent communication with head office, making the LMS a vital source of information for furloughed employees.<\/p>\n

The Solutio<\/b><\/h3>\n

Totara Learn was chosen as\u00a0Etex Building Performance UK’s first LMS.\u00a0Chambury Learning Solutions<\/a> were chosen as their Totara Partner because of their proven record of support that would be provided during implementation and post deployment.With just one full-time employee able to work on the implementation, support was key to make sure that all the spreadsheet data was manipulated and populated correctly, and that training was available within. Within Totara, certifications, programmes\u00a0and audiences<\/a> were created, and that design and theme were executed in accordance with the company’s brand guidelines.The LMS needed to be integrated with Office 365 to deliver single sign-on for ease of moving between the different global and internal platforms,\u00a0which required close collaboration with the Europe-based Etex IT team\u00a0to configure.Where data existed on spreadsheets it was combined and manipulated to be uploaded as legacy course completions. Learning paths were created inside the LMS to align new competency and training matrices for each site, and audiences were created for different plants and positions to ensure that every employee had access to the right training from day one. \"\" Once Totara was configured, and the data pre-loaded, the compliance reporting could start using both Chambury\u2019s custom RAG modules and RAG matrix reports alongside core Totara certification and program overview reports. Each manager was given their own dashboard, and for the first time in the company\u2019s history they were empowered to be able to manage the compliance training for their teams and departments. By engaging the employees in mandatory learning and providing a structure that they could follow, the company\u2019s learning culture began to grow.  Creating locally relevant content was a really important factor that has brought the site to life and engaged its learners, which involved working closely with Etex\u2019s subject matter experts (SMEs). Chambury Learning Solutions supported the delivery of some face-to-face sessions that helped the SMEs get started. LMS managers set out consistent structures for SMEs to follow to maximise user friendliness and familiarity, making use of images and videos to minimise text and create interactive, intuitive learning content.Etex\u2019s LMS comprises videos, SCORM packages, seminar events, quizzes, checklists, assignments, certificates, file uploads, comment boxes and forums. They also use Active Presenter to create e-learning and videos for demonstrations and learning, which can easily be added to a course.Alongside courses, certifications and programs, the finance team at Head Office actively use the\u00a0\u2018Record of Learning \u2013 Other Evidence\u2019 area for\u00a0their CIMA\u00a0certificates and evidence for their professional registration, demonstrating that all learning and development can be held in one place.  The\u00a0plant\u00a0managers\u00a0can\u00a0see\u00a0the\u00a0plants\u00a0overall\u00a0compliance with graphical\u00a0pie\u00a0charts. Providing access to RAG reports [for certifications and program] allows managers and plant managers accountable for their own learning, their teams learning, and their plants overall EHS compliance.Alongside courses, certifications and programs the finance team are using the \u2018Record of Learning \u2013 Other Evidence\u2019 area for their CIMA certificates. Demonstrating all learning and development can be held in one place. <\/p>\n

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