{"id":38632,"date":"2022-12-06T21:16:14","date_gmt":"2022-12-06T21:16:14","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/customer-stories\/totara-learn-drives-up-compliance-rates-in-hertfordshire-community-nhs-trust-and-the-users-love-it\/"},"modified":"2024-08-06T21:57:15","modified_gmt":"2024-08-06T21:57:15","slug":"totara-learn-drives-up-compliance-rates-in-hertfordshire-community-nhs-trust-and-the-users-love-it","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/us\/customer-stories\/totara-learn-drives-up-compliance-rates-in-hertfordshire-community-nhs-trust-and-the-users-love-it\/","title":{"rendered":"Totara Learn drives up compliance rates in Hertfordshire Community NHS Trust… and the users love it!"},"content":{"rendered":"\n
\n

Hertfordshire Community NHS Trust<\/strong> provides Community Care across the county\u2019s homes, schools, clinics and community hospitals. Around 2800<\/strong> staff successfully provide 1.7million patient visits and appointments annually – 97% <\/strong>of its patients would happily recommend the Trust\u2019s services to their friends and family.<\/p>\n

The Challenge<\/h3>\n

The Trust approached Think Learning to design and implement a Learning Management System to deliver over 250<\/strong> in-house courses, manage the induction of up to 50<\/strong> new starters every month, and provide access to a further 250<\/strong> e-learning courses, mostly provided by e-Learning for Healthcare.<\/p>\n

The Trust used a legacy learning management system, combining data from this system with HR\/ESR data within a separate business intelligence tool reporting on compliance. An onerous and time-consuming process wasting many hours of staff time every month yet still an improvement over the centrally procured NHS Oracle LMS.<\/p>\n

A major challenge is that their LMS has to provide access\u00a0via mobile devices for around 2000 staff who use mobile to access and update the clinical system. This is a big opportunity to engage with learners providing content and educational support away from Trust sites, critical for community-based staff.<\/p>\n

The legacy LMS was simply unable to meet this challenge.<\/p>\n

\"\"<\/p>\n

The Solution<\/h3>\n

Having implemented Totara Learn at over 25 NHS Trusts, Think Learning were able to effectively migrate existing education data and configure reports. It was essential the switchover from the previous system to Totara was failsafe and compliance reporting <\/a>was available within the same month the legacy LMS was de-commissioned.<\/p>\n

The availability of extensive compliance reporting from go-live (from high-level divisional\/cost centre reports down to individual user dashboards) saved the workforce many hours team time, where previously they manually had to manipulate and issue reports.<\/p>\n

Supporting NHS Streamlining activities is essential, within just a few days national Core Skills Training Framework competency data was uploaded into ESR, and weekly from then on. Since go-live, the L&D team further refined the data load process, with changes to both ESR and Totara reports speeding up processes.<\/p>\n

\"\"\u00a0With full admin access to Totara and the confidence to use the system, the L&D team created a specific \u2018service administrator\u2019 dashboard enabling managers and administrators to monitor training compliance and book training for team members.<\/p>\n

Staff Engagement<\/strong><\/p>\n

An online questionnaire was set up with a link from the front page of the LMS encouraging staff to participate. Over a short period of time, there were 119 responses.<\/p>\n

A series of questions gauged satisfaction with the system and Narrative feedback was also sought.<\/p>\n

All measures showed a positive improvement, and the \u2018Overall Time Taken\u2019 rating demonstrated staff found the new system quicker and easier to navigate.<\/p>\n\n\n\n\n\n\n\n
Measure<\/strong><\/td>\nAverage score <\/strong><\/td>\n<\/tr>\n
Ease of booking training compared to previously<\/td>\n0.71 \u2013 significantly easier<\/td>\n<\/tr>\n
Ease of completing e-learning compared to previously<\/td>\n0.68 \u2013 significantly easier<\/td>\n<\/tr>\n
Ease of monitoring personal compliance<\/td>\n0.88 \u2013 significantly easier<\/td>\n<\/tr>\n
The overall time taken for e-learning, booking etc. compared to previously<\/td>\n1.77 \u2013 much shorter<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

 <\/p>\n

When questioned what they liked about the system, staff said it was easy to use.<\/p>\n

If feedback indicated a learner required further support, the simple user guides were immediately updated and issued to them.<\/p>\n

“I just clicked on the icon with the Owl symbol \u2013 can\u2019t remember getting an email about that icon – but as there was an owl on the bottom of the email from training prompting me to do the online training – I just followed the owl symbol and everything was there.\u00a0 Love the fact that there was a link to take me to the right course and I didn’t have to select from a choice and risk spending hours doing the “wrong” one.\u00a0 Love it so far – thank you and well done.” – A Trust user<\/strong><\/p>\n

The Results<\/h3>\n

Since using Totara Learn the Trust achieved significant business and user benefits.<\/p>\n

In just 3 months:<\/p>\n