{"id":40572,"date":"2022-11-24T21:31:26","date_gmt":"2022-11-24T21:31:26","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/articles\/5-stages-learning-technology-buyers-remorse\/"},"modified":"2024-08-02T20:49:46","modified_gmt":"2024-08-02T20:49:46","slug":"5-stages-learning-technology-buyers-remorse","status":"publish","type":"article","link":"https:\/\/staging.totara.fortyapp.com\/us\/articles\/5-stages-learning-technology-buyers-remorse\/","title":{"rendered":"The 5 stages of buyer\u2019s remorse"},"content":{"rendered":"\n
\n

Pretty much every L&D professional has made an expensive mistake at some point in their career.<\/p>\n

You double and triple check the list of features offered by the learning platforms you\u2019re considering, weigh up any appealing discounts and make your choice\u2026<\/p>\n

…Before realising pretty quickly that all the bells and whistles you needed when you signed the contract a few months ago are no longer priorities in your learning programme. So you end up locked into a long-term contract for a platform that fails to meet expectations and deliver the results you need.<\/p>\n

When a bad procurement decision is made there are some similarities to the experience of grieving:<\/p>\n

    \n
  1. \n

    Denial <\/strong><\/p>\n<\/li>\n

  2. \n

    Anger<\/strong><\/p>\n<\/li>\n

  3. \n

    Bargaining <\/strong><\/p>\n<\/li>\n

  4. \n

    Depressio<\/strong><\/p>\n<\/li>\n

  5. \n

    Acceptance<\/strong><\/p>\n<\/li>\n<\/ol>\n

    <\/p>\n

    Denial<\/h3>\n

    When you find out that the system you have purchased doesn\u2019t do what you thought it would do, perhaps because you didn\u2019t ask the right questions, your vendor wasn\u2019t completely transparent about the software\u2019s current and future capabilities, or increasingly likely, your circumstances change post-contract signature, then some common responses are:<\/p>\n