{"id":40469,"date":"2022-12-05T22:29:13","date_gmt":"2022-12-05T22:29:13","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/articles\/employee-experience-management-doesnt-work-heres-why\/"},"modified":"2024-08-27T18:22:14","modified_gmt":"2024-08-27T18:22:14","slug":"employee-experience-management-doesnt-work-heres-why","status":"publish","type":"article","link":"https:\/\/staging.totara.fortyapp.com\/us\/articles\/employee-experience-management-doesnt-work-heres-why\/","title":{"rendered":"Employee experience management doesn&#8217;t work. (Here&#8217;s why)"},"content":{"rendered":"\n<div class='inline-text-container MobileAlignment DesktopAlignment'>\n  <div class='richText'><p class=\"lead\" dir=\"ltr\">When Douglas Conant took over as CEO of Campbell\u2019s Soup in 2001, it was the worst-performing major food brand of its time.<\/p>\n<p dir=\"ltr\">Things were so bad that a Gallup manager described employee engagement as \u201cthe worst ever seen among the Fortune 500.\u201d<\/p>\n<p dir=\"ltr\">Eight years later, the company\u2019s stock increased by 30% and employee engagement skyrocketed. Their engaged-to-disengaged employee ratio (23-to-1) nearly doubled the benchmark ratio used to identify \u201cworld-class\u201d companies (12-to-1).<\/p>\n<p dir=\"ltr\">As exhibited in Conant\u2019s and Campbell Soup\u2019s exceptional success,<strong> <em>employee experience management is a powerful driver of business performance. And for organizations in today\u2019s fast-paced world, investing in employee experience should be the rule, not the exceptio<\/em>.<\/strong><\/p>\n<p dir=\"ltr\"><em><u>(Skip ahead to a specific topic by\u00a0clicking its title below)<\/u><\/em><\/p>\n<ul dir=\"ltr\">\n<li><a href=\"https:\/\/www.totaralearning.com\/blog\/employee-experience-management-strategy#Your%20employee%20experience%20management%20advantage\">Your employee experience\u00a0advantage<\/a><\/li>\n<li><a href=\"https:\/\/www.totaralearning.com\/blog\/employee-experience-management-strategy#What%20are%20employee%20experience%20and%20talent%20experience?%C2%A0\">The difference between employee experience and talent experience<\/a><\/li>\n<li><a href=\"https:\/\/www.totaralearning.com\/blog\/employee-experience-management-strategy#The%20Talent%20Experience%20Framework\">The Talent Experience Framework for workplace success<\/a><\/li>\n<li><a href=\"https:\/\/www.totaralearning.com\/blog\/employee-experience-management-strategy#Elements%20of%20employee%20experience\">3 of the\u00a0most impactful elements of employee experience\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.totaralearning.com\/blog\/employee-experience-management-strategy#Using%20talent%20experience%20technology%20to%20improve%20employee%20experience\">How to use talent experience technology to improve employee experience<\/a><\/li>\n<\/ul>\n<h3 dir=\"ltr\">The employee experience management advantage<a id=\"Your employee experience management advantage\" name=\"Your employee experience management advantage\"><\/a><\/h3>\n<p dir=\"ltr\">Businesses spend upwards of <a href=\"https:\/\/hbr.org\/2015\/01\/employee-engagement-depends-on-what-happens-outside-of-the-office\">$700 million <\/a> per year on employee engagement initiatives that flaunt perks like flexible holidays, wellbeing programs and gourmet snack stations. But \u201cmost initiatives amount to an adrenaline shot,\u201d reports Harvard researcher, Jacob Morgan.<\/p>\n<p dir=\"ltr\">Sustaining engagement requires a much more considered and embedded investment. And it&#8217;s well worth it.<\/p>\n<p dir=\"ltr\">Analyzing the <a href=\"https:\/\/www.totaralearning.com\/blog\/learning-based-employee-engagement-strategies-an-ultimate-guide\">employee engagement<\/a> levels of 252 diverse companies, Morgan found that companies investing in the employee experience earned <a href=\"https:\/\/hbr.org\/2017\/03\/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\">four times the average profit <\/a> and more than two times the average revenue of those that didn\u2019t, or simply paid lip service.<\/p>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"cddf2bf6-f754-4a7f-bfb8-15f5e771d9e8\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_modern_employee_experience_advantage.gif\" alt=\"Modern employee experience advantage \" width=\"900\" height=\"539\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<p>Viewing HR and talent management as purely an administrative process is downright dangerous. If your company\u2019s employee experience management fails to sustainably engage employees and meet their needs, your organization is at a severe disadvantage:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Loyalty and goodwill among your employees will plummet<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Top-tier talent will jump ship to competitors offering a superior workplace experience<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">And your employees will be stuck with outdated skills and practices, directly impacting productivity and business performance<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">This leaves you vulnerable to disruptive change and ultimately incapable of surviving marketplace threats or capitalizing on pivotal opportunities to surpass competitors.<\/p>\n<h3 dir=\"ltr\">What are employee experience and talent experience?\u00a0<a id=\"What are employee experience and talent experience?\u00a0\" name=\"What are employee experience and talent experience?\u00a0\"><\/a><\/h3>\n<p dir=\"ltr\">Employee experience is a broad definition of an employee&#8217;s perception of their workplace as it relates to their experiences and touchpoints throughout the employee lifecycle.<\/p>\n<p dir=\"ltr\">This starts from job candidacy and continues through to daily experiences. It also encompasses management, engagement, reimbursement, culture, rewards\u00a0and much more.<\/p>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"f29732f5-e31c-420e-ab5c-69f329e09055\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_txp_pillar__diagram_8.gif\" alt=\"Employee engagement loop\" width=\"1500\" height=\"1000\" \/><\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\">Given the ambiguity of the term &#8220;<em>employee experience<\/em>&#8220;, here at Totara, we use the term <a href=\"https:\/\/www.totaralearning.com\/blog\/talent-experience-vs-talent-management-which-drives-employee-engagement\"><em><strong>talent experience<\/strong><\/em><\/a> to cover the practical (and most influential) everyday aspects of employee experience and employee engagement that your business offers its people.<\/p>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"753601ef-af86-4277-9c8a-f4539a14e41c\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_1txp_pillar__diagram_9.gif\" alt=\"Elements of employee engagement \" width=\"1500\" height=\"756\" \/><\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\">This is more focused than broadly scattered headline initiatives that many still focus on. But more on that later.<\/p>\n<p dir=\"ltr\">Let\u2019s first understand why we need to regard the workplace experience as a strategic asset that underpins the long-term success of all organizations going forward:<\/p>\n<p dir=\"ltr\"><strong>Change is constant<\/strong><\/p>\n<p dir=\"ltr\">No matter how quickly we thought the workplace was changing, nothing can compare to the seismic shift experienced in 2020.<\/p>\n<p dir=\"ltr\">The events of 2020, triggered by the global COVID-19 pandemic, turned the traditional workplace on its head. Overnight, most office-based roles became remote, and millions of workers worldwide were furloughed while organizations and governments figured out how to tackle the fast-changing crisis. The pandemic is continuing to cause major disruption across the world and is likely to be a permanent feature of life going forward. We need to be comfortable with constant and unexpected change.<\/p>\n<p dir=\"ltr\">There are also several other longstanding <a href=\"https:\/\/www.totaralearning.com\/blog\/the-five-workplace-disruptors-cutting-through-the-noise-of-new-technology\">key workplace disruptors<\/a> to consider that have been catalyzed by the impact of the pandemic:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Technology is impacting every industry sector and corner of society in deep and profound ways. This is radically changing supply chains, sales channels, production costs and the very structure of how organizations are shaped.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The shift to more flexible remote, hybrid ways of working is redefining how we connect and collaborate. In turn, this shapes how we support people when working, with a marked shift from synchronous methods (meetings) to asynchronous (online workspaces and threaded discussions). The HR function itself is currently too siloed and needs to be more aligned and cross-functional in the way it supports and manages learning, engagement and performance across the business.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The organization is now porous &#8211; the workplace experience is not just about employees. It is imperative to include the extended enterprise which represents a much more diverse blend of workers who are full-time, part-time, contractors, even those in our sales channels and supply chains.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The skills we have today are not the skills we need tomorrow. The skills gap &#8211; or more accurately a skills chasm &#8211; requires a radical reskilling response over the next decade in order to remain relevant.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>Skilled workers are scarce<\/strong><\/p>\n<p dir=\"ltr\">As the Fourth Industrial Revolution takes hold, the demand for competitive skills required to thrive in a digital-first and complex workplace is high. These skills include:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Analytical thinking and innovatio<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Active learning and learning strategies<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Complex problem solving<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Critical thinking and analysis<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Leadership and social influence<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Technology design and programming<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Resilience, stress tolerance and flexibility<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">In fact, the demand for these skills is so high that the <a href=\"https:\/\/www.reskillingrevolution2030.org\/\">World Economic Forum <\/a>estimates that over a billion people will need new skills by 2030 to stay in the workforce. The ability to learn, re-learn, and embrace resilience and adaptability are critical to survival.<\/p>\n<p dir=\"ltr\"><strong>Employee expectations have evolved<\/strong><\/p>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"15a535e1-298c-4c34-bf09-48613c8ab91a\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_txp_pillar__diagram_3.gif\" alt=\"Reasons why talent management is not enough \" width=\"1500\" height=\"1000\" \/><\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\">Modern workers prioritize purpose and meaning in their work.<\/p>\n<p dir=\"ltr\">They want to work for (and consume products and services from) companies that stand for something. A primary requirement is a workplace culture that offers easy access to continued learning and <a href=\"https:\/\/www.totaralearning.com\/blog\/employee-development-plans-with-examples\">employee development<\/a>, with opportunities to build experience and expertise. A culture that emphasizes and builds on individual strengths and provides timely, constructive feedback from managers, peers and mentors.<\/p>\n<p dir=\"ltr\">If these expectations fail to be met, then loyalty will dissipate.<\/p>\n<p dir=\"ltr\">It has never been easier to work remotely for any organization based anywhere in the world.<\/p>\n<p dir=\"ltr\">It has never been easier to find opportunities.<\/p>\n<p dir=\"ltr\">Conversely, it has never been harder to retain talent.<\/p>\n<h3 dir=\"ltr\">The Talent Experience Framework<a id=\"The Talent Experience Framework\" name=\"The Talent Experience Framework\"><\/a><\/h3>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"dfe24335-ab3a-4cb8-85d7-6f5b04840ffb\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_txp_pillar__diagram_4.gif\" alt=\"A skilled, engaged and aligned workforce \" width=\"1500\" height=\"1000\" \/><\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\">As we\u2019ve seen, investment in the workplace experience needs to be much more than frothy initiatives with limited shelf life.<\/p>\n<p dir=\"ltr\">By understanding what really motivates us when we are at work, we realize that there are three key areas that need aligned support:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Learning and development: In addition to <a href=\"https:\/\/www.totaralearning.com\/totara-feature\/compliance-management\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"f103bb6f-180b-46a5-b659-01547b1a7fa4\">mandatory compliance training<\/a>, are employees getting better at their craft or learning the skills they need to develop and progress in their careers? Are they learning the skills that will benefit your organization in the future?<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Enabling engagement and collaboration: Are employees able to collaborate and communicate with each other effectively? Can they find the hidden experts in the business that may already have solutions to problems they face? Can they learn what they need to, at the time of need, <a href=\"https:\/\/www.totaralearning.com\/blog\/lms-vs-lxp-which-learning-platform-do-you-need\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"10a93b86-e607-40c1-9f7f-d882246420fd\">in the flow of work<\/a>?<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Performance and mentorship: Is your <a href=\"https:\/\/www.totaralearning.com\/blog\/agile-performance-management\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"e98a1311-7e41-4d63-9bbf-45f29bdb8e1a\">performance management process<\/a>personalized to the needs of the individual? Are you providing continuous and timely feedback? Do employees understand how their day-to-day roles contribute to their individual, team and ultimately the organization\u2019s overall business goals?<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">Taken together and when managed congruently, these three foundations unlock exceptional employee experience and organizational performance.<\/p>\n<p dir=\"ltr\">Here&#8217;s how:<\/p>\n<p class=\"\" dir=\"ltr\"><strong>Element #1: Learning and development retains talent and keeps your business competitive<\/strong><a id=\"Elements of employee experience\" name=\"Elements of employee experience\"><\/a><\/p>\n<p dir=\"ltr\">When choosing a company to work for, nearly 87% of <a href=\"https:\/\/www.gallup.com\/workplace\/236438\/millennials-jobs-development-opportunities.aspx\">candidates rank learning and development <\/a> opportunities in the workplace as critical.<\/p>\n<p dir=\"ltr\">Research shows that high-quality training <a href=\"https:\/\/journals.sagepub.com\/doi\/10.1177\/2158244011433338\">increases employee engagement <\/a> because it influences \u201cpsychological variables\u201d such as:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Motivatio<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Commitment<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Organizational trust<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">This is because <a href=\"https:\/\/go.forrester.com\/blogs\/training-and-certification\/\">employees crave mastery <\/a> . They want the tools, training and access to expertise that takes them beyond competence, and certifies them as experts in their chosen fields.<\/p>\n<p dir=\"ltr\">For smart employers, investing in learning and development transcends typical tick-box compliance and regulatory training. It\u2019s an opportunity to fill in knowledge gaps, create an adept, adaptable workforce and strengthen the skills of employees &#8211; something that can generate a <a href=\"https:\/\/hbr.org\/2016\/09\/developing-employees-strengths-boosts-sales-profit-and-engagement\">14-29% increase in profit <\/a> .<\/p>\n<p class=\"\" dir=\"ltr\"><strong>Element #2: Collaboration unites and empowers your workforce<\/strong><\/p>\n<p>Collaboration creates a more motivated and engaged workforce because people are smarter together. The collective knowledge of a diverse group beats the inert expertise of a few lone wolves.<\/p>\n<p dir=\"ltr\">Employees also produce better work together. Working and learning in isolation is proven to be less effective, and in some cases, <a href=\"https:\/\/hbr.org\/2018\/11\/survey-remote-workers-are-more-disengaged-and-more-likely-to-quit\">disengaging <\/a> .<\/p>\n<p dir=\"ltr\">When Mitchells &amp; Butlers, the umbrella brand for over 1,700 pubs, <a href=\"https:\/\/www.totaralearning.com\/customer-stories\/mitchells-butlers\">cultivated a collaborative environment <\/a> with Totara Learn, it immediately improved engagement, performance and business outcomes. Compliance rates reached 89% and food quality scores increased by 5% across the board.<\/p>\n<p class=\"\" dir=\"ltr\"><strong>Element #3: Performance management that is continuous and constructive improves productivity<\/strong><\/p>\n<p dir=\"ltr\">A study by Slack discovered a <a href=\"https:\/\/slack.com\/intl\/en-gb\/state-of-work\">oticeable difference <\/a> in the performance and engagement of \u201caligned\u201d and \u201cunaligned\u201d workers. Aligned workers connect their company\u2019s goals to their personal career ambitions and carry a strong sense of purpose.<\/p>\n<p dir=\"ltr\">As a result, they\u2019re motivated to not only take action, but also contribute their very best to your organization.<\/p>\n<p dir=\"ltr\">Unaligned workers, however, are disconnected from your organization\u2019s objectives. They often feel disengaged, work in silos and \u201cdo not feel empowered to make strategic business decisions.\u201d<\/p>\n<p dir=\"ltr\">Employee alignment and productivity is <a href=\"https:\/\/www.gallup.com\/workplace\/215390\/gallup-performance-management-ongoing-conversations.aspx\">heavily influenced <\/a> by the performance management methods used within the organization.<\/p>\n<p>For employers, it is essential that they conduct a review of their performance management practices (both are possible with an adaptable system like Totara Perform) to include:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Continuous 360-degree feedback<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">More <a href=\"https:\/\/www.totaralearning.com\/blog\/employee-performance-check-ins-template\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"6e42d0cd-66c6-4dcd-9ce0-77a473645715\">frequent check-ins<\/a><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Up to date competency frameworks and skills audits<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Clear objectives and key results (OKRs) that set clear goals at all levels of the organizatio<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">Combined, performance management can be transformed from being a despised and unproductive annual time sink, into an embedded set of everyday work practices designed to improve individual, team and organizational performance. It will lead to a more effective collaborative culture, encouraging more open decentralized decision-making that ensures the organization as a whole can respond effectively to changes in their business environment.<\/p>\n<h3 dir=\"ltr\">Using talent experience technology to improve employee experience\u00a0<a id=\"Using talent experience technology to improve employee experience\" name=\"Using talent experience technology to improve employee experience\"><\/a><\/h3>\n<p dir=\"ltr\">Most organizations scramble between complicated and fragmented systems that separately support learning, collaboration and performance management. This includes, but isn\u2019t limited to:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">An isolated learning management system that is not tethered to individual or organizational goals, or everyday workflow. It can result in an overpowering reliance on formal, directed learning that is consumed without consideration to when new skills and behaviors can be put into active practice. This disconnect can lead to waning confidence and trust in the value of the training provided.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A rigid, annual performance review that only looks backward not forward and cannot positively influence the confidence, capability and productivity of its people. In many cases, the performance management system is something \u201cjust to get through\u201d and fails to provide an honest picture of where improvements can be made.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">An opaque, one-directional communication system that provides no means for dialog or collaboration, in-the-flow of work learning, mentorship and recognition.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">These scattered systems separate and slow down your organization\u2019s ability to get things done, free of frustration and friction. They suffocate the ROI generated from spending on HR and learning technology, contributing to the C-level view that it is an easy and inconsequential cost to be cut when needed.<\/p>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"397709f7-cbb6-467c-b231-7bc908a6d2d2\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_1txp_pillar__diagram_16.gif\" alt=\"HR tech overload\" width=\"1500\" height=\"1001\" \/><\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\">Separate, unintegrated systems create an unnecessary administrative overhead for the HR function, and an unnecessary cognitive overload for users who have to grapple with competing user interfaces and login processes.<\/p>\n<p dir=\"ltr\">Siloed systems lead to siloed thinking and management practices that slow down rather than accelerate business performance. A lack of visibility reduces effective knowledge sharing and results in duplication of effort and missed opportunities to uniformly adopt better practices and innovations to the benefit of all, rather than just the originators.<\/p>\n<h3 dir=\"ltr\">Talent experience technology improves adaptability<\/h3>\n<p dir=\"ltr\">In today\u2019s VUCA (volatile, uncertain, complex, and ambiguous) environment, organizations need to reconsider the top-down \u201ccommand and control\u201d model of management and move to a more open structure that encourages bottom-up, collaborative decision-making that is inherently more flexible and adaptable.<\/p>\n<p dir=\"ltr\">To use an analogy, compare the approaches to music-making of a classical orchestra and jazz band.<\/p>\n<p dir=\"ltr\">With an orchestra, a score defines what is played and the conductor defines any interpretation expecting an accurate and replicable behavior from all. Today\u2019s organizations mainly operate along similar lines\u2014 working to Standard Operating Procedures (SOPs) that place emphasis on repeatability, efficiency and compliance.<\/p>\n<p dir=\"ltr\">In today\u2019s world, this model is extremely brittle. When hit by unexpected change, this rigidity leads to failure, loss and even extinction as an organization.<\/p>\n<p dir=\"ltr\">A jazz band, on the other hand, behaves differently.<\/p>\n<p dir=\"ltr\">Each individual operates with the freedom to interpret, lead and follow within a flexible set of shared guidelines. There is a high level of mutual trust and understanding that facilitates a flexible interdependence.<\/p>\n<p dir=\"ltr\">When one member improvises, the rest of the band can adapt and contribute their unique, adapted input. Instead of screeching to a sudden stop, the music flows on. Each performance is different and contextualized to the environment they find themselves in.<\/p>\n<p dir=\"ltr\">Similarly, an organization that builds an intentional culture of collaboration, mutual awareness and adaptable team behaviors, is far more resilient in the face of unexpected change. It can move quickly to new ways of working to suit the new market conditions of the time.<\/p>\n<p dir=\"ltr\">To achieve this cultural and structural shift requires a strategic focus on building a world-class talent experience &#8211; tightly integrating learning, engagement and performance management activities.<\/p>\n<h3 dir=\"ltr\">Introducing the Totara Talent Experience Platform: Achieve the full potential of your organizatio<\/h3>\n<p>That\u2019s why here at Totara, we built the <a href=\"https:\/\/www.totaralearning.com\/products\/totara-talent-experience-platform\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"ae986999-da9c-4351-b1ac-f00e8232d857\">Totara Talent Experience Platform<\/a> to unite all the employee experience technology you need in one solution, so you can win today\u2019s workplace to conquer tomorrow\u2019s marketplace.&nbsp;<\/p>\n<div class=\"embedded-entity\" data-embed-button=\"insert_video\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"e87efe7c-fd6f-4af8-b1de-13ca1f4d5369\" data-langcode=\"en-US\">\n<div class=\"media media--type-video media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-video-embed-field field--type-video-embed-field field--label-hidden field--item\">\n<div class=\"video-embed-field-provider-youtube video-embed-field-responsive-video form-group\"><iframe loading=\"lazy\" id=\"891899104\" title=\"What is the Totara Talent Experience Platform?\" src=\"https:\/\/www.youtube.com\/embed\/ParCfETbJ80?autoplay=0&amp;start=0&amp;rel=0&amp;enablejsapi=1&amp;origin=https%3A%2F%2Fwww.totaralearning.com\" width=\"854\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-gtm-yt-inspected-9779283_25=\"true\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\"><em>\u201cTo win in the marketplace&#8230;you must first win in the workplace<\/em>\u201d\u2014Douglas Conant<\/p>\n<p dir=\"ltr\">Comprising three solutions &#8211; that are powerful on their own, but transformational when used together &#8211; Totara\u2019s Talent Experience Platform helps you build a better workplace, increase resilience and prosper in today\u2019s fast-changing world. It unites:<\/p>\n<p dir=\"ltr\">1. <strong>Totara Lear<\/strong> &#8211; the <a href=\"https:\/\/www.totaralearning.com\/products\/learning-management-system\">flexible LMS <\/a>trusted by millions of learners and favored by companies worldwide (like Samsung and Indeed) to deliver transformational learning.<\/p>\n<p dir=\"ltr\">2. <strong>Totara Engage<\/strong> &#8211; the new <a href=\"https:\/\/www.totaralearning.com\/products\/learning-experience-platform-lxp-totara-engage\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"ffe4c8df-9537-4f19-9315-98644b74237e\">learning experience platform<\/a> (LXP) built to engage, unite and upskill your workforce. Totara Engage empowers employees to simplify complex knowledge sharing with collaborative workspaces and Microsoft Teams integration, to deliver higher employee engagement.<\/p>\n<p dir=\"ltr\">3. <strong>Totara Perform<\/strong> &#8211; with flexibility, organizational control and performance management at its core, <a href=\"https:\/\/www.totaralearning.com\/products\/totara-perform\" data-entity-substitution=\"canonical\" data-entity-type=\"node\" data-entity-uuid=\"af0303bf-a392-4f6b-9fe8-4742697a313d\">Totara Perform<\/a> enables the modern enterprise to deliver peak productivity.<\/p>\n<div class=\"embedded-entity\" data-embed-button=\"media_entity_image\" data-entity-embed-display=\"view_mode:media.full_width\" data-entity-type=\"media\" data-entity-uuid=\"5baab27a-04b7-4460-b260-ef7dfd33e83a\" data-langcode=\"en-US\">\n<div class=\"media media--type-image media--view-mode-full-width ds-1col clearfix\">\n<div class=\"field field--name-field-media-image field--type-image field--label-hidden field--item\"><img loading=\"lazy\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.totaralearning.com\/sites\/default\/files\/2020-11\/rsz_totara_platform_ecosystem_diagram.gif\" alt=\"Totara Talent Experience Platform Leaf\" width=\"1094\" height=\"902\" \/><\/div>\n<\/div>\n<\/div>\n<p dir=\"ltr\">Together, these intuitive systems (that integrate with your current HCM and L&amp;D tech) empower you with a talent experience platform that improves every aspect of your employee-employer experience to unlock peak performance and boost agility in your organization.<\/p>\n<\/div>\n  <\/div>","protected":false},"template":"","tax\/tags":[726,692],"tax\/solutions":[1192],"tax\/topics":[],"tax\/industries":[],"tax\/article-types":[1021],"class_list":["post-40469","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/articles\/40469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/articles"}],"about":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/media?parent=40469"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=40469"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=40469"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=40469"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=40469"},{"taxonomy":"article-type","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/us\/wp-json\/wp\/v2\/tax\/article-types?post=40469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}