Exceptional LMS implementation that demonstrates ROI through successful organisational change with Shoalhaven City Council

• To be able to create and structure training through a learning platform
• To deploy a single solution for users to access information, learning.
• The LMS should integrate with the HR system (HRS)

The Solution

Shoalhaven City Council went out to tender to find a best fit partner for their needs. The business took the lead in what was practically going to work once the system was in operation. Following a traditional selection process, the council chose Kineo whereby a three year contract implementing Totara Lear was secured.

The Totara community provided a high-level resource that would guide the creation of their content library and ‘Totara University’ to assist with the bespoke building of content inhouse. Shoalhaven City Council chose a blended approach for their content needs, adopting a mixture of off-the-shelf library content from multiple sources as well as their own that entailed more tailored technical learning, exclusive to the council.

The ‘roll out’ of this milestone project took place during COVID-19 isolation and the learning platform (LMS) was remotely deployed by the working group. To ensure an optimum level of engagement, as many workers were operating from their own homes for the first time, user competitions were conducted. This created a buzz and got the learning underway, creating camaraderie with peer groups.

The Results

The LMS successfully disseminated learning content in order for the business to be ready for their HRS ‘go live’ date that was launched alongside the LMS project. 1500 users submitted their timesheets without a hitch demonstrating that this was a success.