{"id":33861,"date":"2022-11-24T21:32:22","date_gmt":"2022-11-24T21:32:22","guid":{"rendered":"https:\/\/totaralearning.ddev.site\/resources\/mejores-practicas-de-soporte-y-mantenimiento\/"},"modified":"2025-01-20T13:02:40","modified_gmt":"2025-01-20T13:02:40","slug":"mejores-prcticas-de-soporte-y-mantenimiento","status":"publish","type":"resource","link":"https:\/\/staging.totara.fortyapp.com\/es\/recursos\/mejores-prcticas-de-soporte-y-mantenimiento\/","title":{"rendered":"Mejores pr\u00e1cticas de soporte y mantenimiento"},"content":{"rendered":"\n<div class='inline-text-container MobileAlignment DesktopAlignment'>\n  <div class='richText'><p>Los sistemas de software evolucionan continuamente. El cambio es producto de la introducci\u00f3n de nuevas funcionalidades, de la correcci\u00f3n de errores inform\u00e1ticos, de la resoluci\u00f3n de problemas de seguridad y de diferentes configuraciones para cumplir con los cambiantes requisitos comerciales.\u00a0Para obtener los mejores resultados con tu inversi\u00f3n en software, se requiere un soporte y mantenimiento de buena calidad.<\/p>\n<p><a href=\"http:\/\/www.totaralearning.com\/sites\/default\/files\/2018-11\/support_and_maintenance_best_practice.pdf\"><strong>En este documento de orientaci\u00f3n<\/strong><\/a> respondemos las siguientes preguntas comunes:<\/p>\n<ul>\n<li>\u00bfA qu\u00e9 nos referimos con soporte y mantenimiento de Totara?<\/li>\n<li>\u00bfEn qu\u00e9 consisten los parches de software?<\/li>\n<li>\u00bfCu\u00e1les son las diferencias entre el soporte de productos de Totara y los servicios de soporte directo que recibes del Totara Partner que hayas elegido?<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22029 size-full\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support-and-maintenance-totara.png\" alt=\"\" width=\"732\" height=\"488\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support-and-maintenance-totara.png 732w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support-and-maintenance-totara-300x200.png 300w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/p>\n<\/div>\n  <\/div>\n\n\n<div class='inline-download-container'>\n  <header class='header'>\n    <h2 class='headerTitle'>Downloads<\/h2>\n  <\/header>\n  <div class='content'>\n    <div class='contentImgWrapper'>\n              <img decoding=\"async\" \n          class='contentImg'\n          loading='lazy'\n          src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186-768x711.jpg\"  \n          alt=\"\"\n          srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186.jpg 2124w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186-300x278.jpg 300w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186-1024x948.jpg 1024w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186-768x711.jpg 768w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186-1536x1422.jpg 1536w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/Frame-2186-2048x1897.jpg 2048w\"\n          sizes=\"(max-width: 636px) 100vw, 636px\" \n        \/>\n          <\/div>\n    <div class='contentInner'>\n      <div class='contentInnerWrapper'>\n                  <h3 class='contentHeading'>Mejores pr\u00e1cticas de soporte y mantenimiento\n<\/h3>\n                <p class='contentSubHeading'>application &#8211; 96.99 KB<\/p>\n                  <div class='contentCta'>\n            \n<a id=\"file-button-2\" class=\"button-link \" target=\"\" href=\"\">\n  <span class='container darkPrimaryTheme'>\n    <div><\/div>\n    <div><\/div>\n    <div class='contents'>\n      <span>Descargar<\/span>\n      <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"#0F172A\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        <path d=\"M10.75 2.75C10.75 2.33579 10.4142 2 10 2C9.58579 2 9.25 2.33579 9.25 2.75V11.3636L6.29526 8.23503C6.01085 7.93389 5.53617 7.92033 5.23503 8.20474C4.9339 8.48915 4.92033 8.96383 5.20474 9.26497L9.45474 13.765C9.59642 13.915 9.79366 14 10 14C10.2063 14 10.4036 13.915 10.5453 13.765L14.7953 9.26497C15.0797 8.96383 15.0661 8.48915 14.765 8.20474C14.4638 7.92033 13.9892 7.93389 13.7047 8.23503L10.75 11.3636V2.75Z\" \/>\n        <path d=\"M3.5 12.75C3.5 12.3358 3.16421 12 2.75 12C2.33579 12 2 12.3358 2 12.75V15.25C2 16.7688 3.23122 18 4.75 18H15.25C16.7688 18 18 16.7688 18 15.25V12.75C18 12.3358 17.6642 12 17.25 12C16.8358 12 16.5 12.3358 16.5 12.75V15.25C16.5 15.9404 15.9404 16.5 15.25 16.5H4.75C4.05964 16.5 3.5 15.9404 3.5 15.25V12.75Z\" \/>\n        <\/svg>    <\/div>\n  <\/span>\n<\/a>          <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  let file_button = document.getElementById('file-button-2');\n\n  if (file_button) {\n    file_button.addEventListener('click', function(e) {\n      e.preventDefault();\n      return window.open('https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support_and_maintenance_best_practice.pdf', \"_blank\");\n    });\n  }\n<\/script>","protected":false},"template":"","tax\/tags":[],"tax\/solutions":[],"tax\/topics":[],"tax\/industries":[],"tax\/resource-types":[331],"class_list":["post-33861","resource","type-resource","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/resources\/33861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/types\/resource"}],"wp:attachment":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/media?parent=33861"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/tags?post=33861"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/solutions?post=33861"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/topics?post=33861"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/industries?post=33861"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/resource-types?post=33861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}