{"id":52246,"date":"2024-05-11T19:36:24","date_gmt":"2024-05-11T19:36:24","guid":{"rendered":"https:\/\/staging.totara.fortyapp.com\/customer-stories\/academia-movistar-the-training-and-communication-space-for-customer-service-executives-at-telefonica\/"},"modified":"2025-03-21T09:44:03","modified_gmt":"2025-03-21T09:44:03","slug":"academia-movistar-the-training-and-communication-space-for-customer-service-executives-at-telefonica","status":"publish","type":"customer-story","link":"https:\/\/staging.totara.fortyapp.com\/es\/historias-de-clientes\/academia-movistar-the-training-and-communication-space-for-customer-service-executives-at-telefonica\/","title":{"rendered":"Academia Movistar &#8211; El espacio de formaci\u00f3n y comunicaci\u00f3n para directivos de atenci\u00f3n al cliente de Telef\u00f3nica"},"content":{"rendered":"\n<div class='inline-text-container MobileAlignment DesktopAlignment'>\n  <div class='richText'><p class=\"large\"><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Telefonica is one of the largest telecommunications companies in the world by market capitalization and number of customers. In Chile, Telef\u00f3nica markets its products through Movistar, its commercial brand, providing mobile and fixed services, broadband and digital television, with a presence in 100% of the country's locations.\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Telef\u00f3nica es una de las mayores empresas de telecomunicaciones del mundo por capitalizaci\u00f3n burs\u00e1til y n\u00famero de clientes. En Chile, Telef\u00f3nica comercializa sus productos a trav\u00e9s de Movistar, su marca comercial, prestando servicios m\u00f3viles y fijos, banda ancha y televisi\u00f3n digital, con presencia en el 100% de las localidades del pa\u00eds. <\/span><\/p>\n<p><a href=\"https:\/\/staging.totara.fortyapp.com\/articles\/announcing-the-winners-of-the-totara-awards-2024\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-51877\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Badge_2024_highly-commended-project.png\" alt=\"\" width=\"200\" height=\"228\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Badge_2024_highly-commended-project.png 404w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Badge_2024_highly-commended-project-263x300.png 263w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\"><\/a><\/p>\n<h3>El reto<\/h3>\n<p class=\"\"><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Movistar is immersed in a very dynamic and competitive market. One of the challenges was to provide timely and updated information to both the company's users and outsourcers. Movistar had two parallel platforms (learning and procedures) for this purpose, and communications were managed through formal and informal channels, resulting in a non-expeditious experience in obtaining information and training for users. Therefore, it became relevant to have a single platform that consolidated the need for continuous training and communication to achieve alignment of internal processes and attention protocols for the company's users, ultimately leading to a positive impact on Movistar's customer experience. Additionally, Movistar's main challenge was to obtain traceability of learning objective compliance. With a wide range of products undergoing frequent updates. Therefore, there arises the need to acquire an accessible and user-friendly platform with timely information that also provides relevant metrics on usage and performance. \\n\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Movistar est\u00e1 inmersa en un mercado muy din\u00e1mico y competitivo. Uno de los retos era proporcionar informaci\u00f3n puntual y actualizada tanto a los usuarios de la empresa como a los subcontratistas.   <\/span><\/p>\n<p class=\"\"><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Movistar is immersed in a very dynamic and competitive market. One of the challenges was to provide timely and updated information to both the company's users and outsourcers. Movistar had two parallel platforms (learning and procedures) for this purpose, and communications were managed through formal and informal channels, resulting in a non-expeditious experience in obtaining information and training for users. Therefore, it became relevant to have a single platform that consolidated the need for continuous training and communication to achieve alignment of internal processes and attention protocols for the company's users, ultimately leading to a positive impact on Movistar's customer experience. Additionally, Movistar's main challenge was to obtain traceability of learning objective compliance. With a wide range of products undergoing frequent updates. Therefore, there arises the need to acquire an accessible and user-friendly platform with timely information that also provides relevant metrics on usage and performance. \\n\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Movistar dispon\u00eda de dos plataformas paralelas (aprendizaje y procedimientos) para este fin, y las comunicaciones se gestionaban a trav\u00e9s de canales formales e informales, lo que daba lugar a una experiencia poco \u00e1gil en la obtenci\u00f3n de informaci\u00f3n y formaci\u00f3n para los usuarios. Por ello, se hizo relevante disponer de una \u00fanica plataforma que consolidara la necesidad de formaci\u00f3n y comunicaci\u00f3n continuas para conseguir alinear los procesos internos y los protocolos de atenci\u00f3n a los usuarios de la empresa, lo que en \u00faltima instancia repercutir\u00eda positivamente en la experiencia del cliente de Movistar. <\/span><\/p>\n<p class=\"\"><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Movistar is immersed in a very dynamic and competitive market. One of the challenges was to provide timely and updated information to both the company's users and outsourcers. Movistar had two parallel platforms (learning and procedures) for this purpose, and communications were managed through formal and informal channels, resulting in a non-expeditious experience in obtaining information and training for users. Therefore, it became relevant to have a single platform that consolidated the need for continuous training and communication to achieve alignment of internal processes and attention protocols for the company's users, ultimately leading to a positive impact on Movistar's customer experience. Additionally, Movistar's main challenge was to obtain traceability of learning objective compliance. With a wide range of products undergoing frequent updates. Therefore, there arises the need to acquire an accessible and user-friendly platform with timely information that also provides relevant metrics on usage and performance. \\n\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Adem\u00e1s, el principal reto de Movistar era obtener la trazabilidad del cumplimiento de los objetivos de aprendizaje. Con una amplia gama de productos sometidos a frecuentes actualizaciones. Por tanto, surge la necesidad de dotarse de una plataforma accesible y f\u00e1cil de usar, con informaci\u00f3n puntual que, adem\u00e1s, proporcione m\u00e9tricas relevantes sobre el uso y el rendimiento.  <\/span><\/p>\n<h3 class=\"large\">La soluci\u00f3n<\/h3>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"For this project, Totara Learn, Perform, and Engage were enabled. Totara Learn allowed expanding coverage to over 8,200 users, with 350 online courses available. Currently, the client can monitor real-time attendance to these courses, track the number of users with ongoing or completed courses through a dashboard. Users download their certificates upon completing each course, enabling compliance with Movistar's organizational development policies and regulations. Regarding Perform, it was used to create internal process modules, provide customer service protocols and product catalogs (technical specifications and prices), incorporate internal communication modules (Home, Mobile, and Critical Failure Communications) with respective alerts, notifications, and visualization reporting. As for Engage, Totara Engage was enabled, signifying the creation of the Trainers community (telesales, post-sales, face-to-face channel) for establishing links between them and Call Center personnel to centralize meetings and information arising from these instances, fostering various collaborative and educational workspaces.\\r\\n \\r\\nTherefore, this project successfully addressed the main objective of providing Movistar's employees with a platform that consolidates a meeting point for their learning processes and timely information, supporting each individual's professional development, organizational development, and ultimately laying the fundamental groundwork for service excellence and substantial improvements in customer experience.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Para este proyecto, se activaron Totara Learn, Perform y Engage.  <\/span><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"For this project, Totara Learn, Perform, and Engage were enabled. Totara Learn allowed expanding coverage to over 8,200 users, with 350 online courses available. Currently, the client can monitor real-time attendance to these courses, track the number of users with ongoing or completed courses through a dashboard. Users download their certificates upon completing each course, enabling compliance with Movistar's organizational development policies and regulations. Regarding Perform, it was used to create internal process modules, provide customer service protocols and product catalogs (technical specifications and prices), incorporate internal communication modules (Home, Mobile, and Critical Failure Communications) with respective alerts, notifications, and visualization reporting. As for Engage, Totara Engage was enabled, signifying the creation of the Trainers community (telesales, post-sales, face-to-face channel) for establishing links between them and Call Center personnel to centralize meetings and information arising from these instances, fostering various collaborative and educational workspaces.\\r\\n \\r\\nTherefore, this project successfully addressed the main objective of providing Movistar's employees with a platform that consolidates a meeting point for their learning processes and timely information, supporting each individual's professional development, organizational development, and ultimately laying the fundamental groundwork for service excellence and substantial improvements in customer experience.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Totara Learn permiti\u00f3 ampliar la cobertura a m\u00e1s de 8.200 usuarios, con 350 cursos en l\u00ednea disponibles.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-52128\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-1021x1024.jpg\" alt=\"\" width=\"1021\" height=\"1024\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-1021x1024.jpg 1021w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-300x300.jpg 300w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-150x150.jpg 150w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-768x770.jpg 768w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-1532x1536.jpg 1532w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/1.-Portada-2042x2048.jpg 2042w\" sizes=\"auto, (max-width: 1021px) 100vw, 1021px\"><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"For this project, Totara Learn, Perform, and Engage were enabled. Totara Learn allowed expanding coverage to over 8,200 users, with 350 online courses available. Currently, the client can monitor real-time attendance to these courses, track the number of users with ongoing or completed courses through a dashboard. Users download their certificates upon completing each course, enabling compliance with Movistar's organizational development policies and regulations. Regarding Perform, it was used to create internal process modules, provide customer service protocols and product catalogs (technical specifications and prices), incorporate internal communication modules (Home, Mobile, and Critical Failure Communications) with respective alerts, notifications, and visualization reporting. As for Engage, Totara Engage was enabled, signifying the creation of the Trainers community (telesales, post-sales, face-to-face channel) for establishing links between them and Call Center personnel to centralize meetings and information arising from these instances, fostering various collaborative and educational workspaces.\\r\\n \\r\\nTherefore, this project successfully addressed the main objective of providing Movistar's employees with a platform that consolidates a meeting point for their learning processes and timely information, supporting each individual's professional development, organizational development, and ultimately laying the fundamental groundwork for service excellence and substantial improvements in customer experience.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Actualmente, el cliente puede supervisar en tiempo real la asistencia a estos cursos y realizar un seguimiento del n\u00famero de usuarios con cursos en curso o finalizados a trav\u00e9s de un panel de control. Los usuarios descargan sus certificados al finalizar cada curso, lo que permite cumplir las pol\u00edticas y normativas de desarrollo organizativo de Movistar. <\/span><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"For this project, Totara Learn, Perform, and Engage were enabled. Totara Learn allowed expanding coverage to over 8,200 users, with 350 online courses available. Currently, the client can monitor real-time attendance to these courses, track the number of users with ongoing or completed courses through a dashboard. Users download their certificates upon completing each course, enabling compliance with Movistar's organizational development policies and regulations. Regarding Perform, it was used to create internal process modules, provide customer service protocols and product catalogs (technical specifications and prices), incorporate internal communication modules (Home, Mobile, and Critical Failure Communications) with respective alerts, notifications, and visualization reporting. As for Engage, Totara Engage was enabled, signifying the creation of the Trainers community (telesales, post-sales, face-to-face channel) for establishing links between them and Call Center personnel to centralize meetings and information arising from these instances, fostering various collaborative and educational workspaces.\\r\\n \\r\\nTherefore, this project successfully addressed the main objective of providing Movistar's employees with a platform that consolidates a meeting point for their learning processes and timely information, supporting each individual's professional development, organizational development, and ultimately laying the fundamental groundwork for service excellence and substantial improvements in customer experience.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">En cuanto a Perform, se utiliz\u00f3 para crear m\u00f3dulos de procesos internos, proporcionar protocolos de atenci\u00f3n al cliente y cat\u00e1logos de productos (especificaciones t\u00e9cnicas y precios), incorporar m\u00f3dulos de comunicaci\u00f3n interna (Inicio, M\u00f3vil y Comunicaciones de Fallos Cr\u00edticos) con sus respectivas alertas, notificaciones e informes de visualizaci\u00f3n.  <\/span><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"For this project, Totara Learn, Perform, and Engage were enabled. Totara Learn allowed expanding coverage to over 8,200 users, with 350 online courses available. Currently, the client can monitor real-time attendance to these courses, track the number of users with ongoing or completed courses through a dashboard. Users download their certificates upon completing each course, enabling compliance with Movistar's organizational development policies and regulations. Regarding Perform, it was used to create internal process modules, provide customer service protocols and product catalogs (technical specifications and prices), incorporate internal communication modules (Home, Mobile, and Critical Failure Communications) with respective alerts, notifications, and visualization reporting. As for Engage, Totara Engage was enabled, signifying the creation of the Trainers community (telesales, post-sales, face-to-face channel) for establishing links between them and Call Center personnel to centralize meetings and information arising from these instances, fostering various collaborative and educational workspaces.\\r\\n \\r\\nTherefore, this project successfully addressed the main objective of providing Movistar's employees with a platform that consolidates a meeting point for their learning processes and timely information, supporting each individual's professional development, organizational development, and ultimately laying the fundamental groundwork for service excellence and substantial improvements in customer experience.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">En cuanto al Engage, se habilit\u00f3 Totara Engage, lo que supuso la creaci\u00f3n de la comunidad de Formadores (televenta, postventa, canal presencial) para establecer v\u00ednculos entre ellos y el personal del Call Center para centralizar las reuniones y la informaci\u00f3n derivada de estas instancias, fomentando diversos espacios de trabajo colaborativos y educativos.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-52143\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Totara_Engage_1-1024x818.png\" alt=\"\" width=\"1024\" height=\"818\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Totara_Engage_1-1024x818.png 1024w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Totara_Engage_1-300x240.png 300w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Totara_Engage_1-768x614.png 768w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Totara_Engage_1-1536x1227.png 1536w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/Totara_Engage_1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"For this project, Totara Learn, Perform, and Engage were enabled. Totara Learn allowed expanding coverage to over 8,200 users, with 350 online courses available. Currently, the client can monitor real-time attendance to these courses, track the number of users with ongoing or completed courses through a dashboard. Users download their certificates upon completing each course, enabling compliance with Movistar's organizational development policies and regulations. Regarding Perform, it was used to create internal process modules, provide customer service protocols and product catalogs (technical specifications and prices), incorporate internal communication modules (Home, Mobile, and Critical Failure Communications) with respective alerts, notifications, and visualization reporting. As for Engage, Totara Engage was enabled, signifying the creation of the Trainers community (telesales, post-sales, face-to-face channel) for establishing links between them and Call Center personnel to centralize meetings and information arising from these instances, fostering various collaborative and educational workspaces.\\r\\n \\r\\nTherefore, this project successfully addressed the main objective of providing Movistar's employees with a platform that consolidates a meeting point for their learning processes and timely information, supporting each individual's professional development, organizational development, and ultimately laying the fundamental groundwork for service excellence and substantial improvements in customer experience.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Por lo tanto, este proyecto abord\u00f3 con \u00e9xito el objetivo principal de proporcionar a los empleados de Movistar una plataforma que consolide un punto de encuentro para sus procesos de aprendizaje e informaci\u00f3n oportuna, apoyando el desarrollo profesional de cada individuo, el desarrollo organizativo y, en \u00faltima instancia, sentando las bases fundamentales para la excelencia en el servicio y mejoras sustanciales en la experiencia del cliente.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-52133\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/2.-Formacion-1003x1024.jpg\" alt=\"\" width=\"1003\" height=\"1024\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/2.-Formacion-1003x1024.jpg 1003w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/2.-Formacion-294x300.jpg 294w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/2.-Formacion-768x784.jpg 768w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/2.-Formacion-1505x1536.jpg 1505w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/2.-Formacion-2007x2048.jpg 2007w\" sizes=\"auto, (max-width: 1003px) 100vw, 1003px\"><\/p>\n<h3>El resultado<\/h3>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Utilizando las herramientas proporcionadas por Totara, se desarroll\u00f3 una plataforma robusta que permiti\u00f3 crear una marca distintiva de servicio y atenci\u00f3n de Movistar para sus empleados y empresas colaboradoras. El resultado fueron los siguientes logros: <br \/><\/span><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\"><strong>350<\/strong> cursos realizados en la plataforma.<br \/><\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\">Tasa de finalizaci\u00f3n de los cursos <strong>del 85%<\/strong>.<br \/><\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\"><strong>393<\/strong> comunicaciones sobre diversos temas informativos.<br \/><\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\"><strong>85%<\/strong> de \u00edndice de visibilidad de las comunicaciones en toda la empresa.<br \/><\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\"><strong>3.933<\/strong> procedimientos para las actividades t\u00e9cnicas y comerciales de la empresa.<br \/><\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Describe the business objectives that were met. Use data to support your story. Great customer stories often connect learning solutions to clear business\/organizational outcomes. Try to be specific in your answers, ideally with key numbers, this helps your story communicate value to the audience. Examples of results that you could use:\\r\\n\u25cf\\tWhat cost savings have you achieved with this project? \\r\\n\u25cf\\tHow much time have you saved (e.g., on training or learning administration)? \\r\\n\u25cf\\tHow quickly was this project rolled out? \\r\\n\u25cf\\tWhat % compliance have you achieved? \\r\\n\u25cf\\tWhat % of employees have participated in your program? \\r\\n\u25cf\\tHow many posts\/ratings\/resources have been made? \\r\\n\u25cf\\tWhat are the user ratings for your platform? \\r\\nUsing the tools provided by Totara, a robust platform was developed, enabling the creation of a distinctive Movistar service and attention brand for its employees and collaborating companies. This resulted in the following achievements:\\r\\n\u25cf\\t350 courses conducted on the platform.\\r\\n\u25cf\\t85% completion rate for the courses.\\r\\n\u25cf\\t393 communications on various informative topics.\\r\\n\u25cf\\t85% visibility rate for the communications across the entire company.\\r\\n\u25cf\\t3,933 procedures for the technical and commercial activities of the company.\\r\\n\u25cf\\tOver 40 product profiles.\\r\\n\u25cf\\tCost savings by consolidating information in a single platform, avoiding information duplication and the risk of errors.\\r\"}\" data-sheets-userformat=\"{\"2\":771,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16773836},\"11\":3,\"12\":0}\"><strong>M\u00e1s de 40<\/strong> perfiles de productos.<\/span><\/li>\n<li>Ahorro de costes al consolidar la informaci\u00f3n en una \u00fanica plataforma, evitando la duplicaci\u00f3n de informaci\u00f3n y el riesgo de errores.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-52138\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/3.-Engage-830x1024.jpg\" alt=\"\" width=\"830\" height=\"1024\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/3.-Engage-830x1024.jpg 830w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/3.-Engage-243x300.jpg 243w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/3.-Engage-768x947.jpg 768w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/3.-Engage-1245x1536.jpg 1245w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2024\/05\/3.-Engage-1660x2048.jpg 1660w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\"><\/p>\n<\/div>\n  <\/div>\n<div class='inline-quote-container themeMidBlue'>\n      <blockquote>Glow Chile ha sido un socio estrat\u00e9gico clave para Telef\u00f3nica. Gracias a Totara TXP, hemos centralizado nuestro material de formaci\u00f3n y nuestras comunicaciones. Ahora, nuestros ejecutivos de atenci\u00f3n al cliente acceden f\u00e1cilmente a la informaci\u00f3n necesaria para mejorar nuestro servicio al cliente.  \n<\/blockquote>\n        <figure>\n            <figcaption>\n        <strong>Jorge Cruz Valderrama,<\/strong>\n        <br \/>\n        Gerente del \u00c1rea de Gesti\u00f3n de Canales de Telef\u00f3nica Chile      <\/figcaption>\n    <\/figure>\n  <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","tax\/tags":[],"tax\/countries":[140],"tax\/sectors":[280],"org-size":[243],"tax\/solutions":[],"tax\/topics":[],"tax\/industries":[],"class_list":["post-52246","customer-story","type-customer-story","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/customer-stories\/52246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/types\/customer-story"}],"wp:attachment":[{"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/media?parent=52246"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/tags?post=52246"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/countries?post=52246"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/sectors?post=52246"},{"taxonomy":"org-size","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/org-size?post=52246"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/solutions?post=52246"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/topics?post=52246"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/es\/wp-json\/wp\/v2\/tax\/industries?post=52246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}