{"id":33821,"date":"2022-11-24T21:32:17","date_gmt":"2022-11-24T21:32:17","guid":{"rendered":"https:\/\/totaralearning.ddev.site\/resources\/best-practice-fuer-support-und-wartung\/"},"modified":"2024-08-05T17:17:00","modified_gmt":"2024-08-05T17:17:00","slug":"best-practice-fr-support-und-wartung","status":"publish","type":"resource","link":"https:\/\/staging.totara.fortyapp.com\/de\/ressourcen\/best-practice-fr-support-und-wartung\/","title":{"rendered":"Best Practice f\u00fcr Support und Wartung"},"content":{"rendered":"\n<div class='inline-text-container MobileAlignment DesktopAlignment'>\n  <div class='richText'><p>Softwaresysteme entwickeln sich st\u00e4ndig weiter. \u00c4nderungen ergeben sich aus der Einf\u00fchrung neuer Funktionen, der Behebung von Fehlern und Sicherheitsproblemen sowie aus der Ver\u00e4nderung von Konfigurationen zur Erf\u00fcllung wechselnder Gesch\u00e4ftsanforderungen.\u00a0Um optimale Ergebnisse aus Ihrer Softwareinvestition zu erzielen, ben\u00f6tigen Sie hochwertigen Support und eine gute Wartung.<\/p>\n<p><a href=\"http:\/\/www.totaralearning.com\/sites\/default\/files\/2018-11\/support_and_maintenance_best_practice.pdf\"><strong>In diesem Leitfaden<\/strong><\/a> beantworten wir die folgenden h\u00e4ufig gestellten Fragen:<\/p>\n<ul>\n<li>Was meinen wir mit Totara Support und Wartung?<\/li>\n<li>Was ist Software-Patching?<\/li>\n<li>Was sind die Unterschiede zwischen dem Produktsupport von Totara und den direkten Supportdiensten, die Sie Ihrem gew\u00e4hlten Totara Partner erhalten?<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-22028 size-full alignnone\" src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support-and-maintenance-totara.png\" alt=\"\" width=\"732\" height=\"488\" srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support-and-maintenance-totara.png 732w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support-and-maintenance-totara-300x200.png 300w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/p>\n<\/div>\n  <\/div>\n\n\n<div class='inline-download-container'>\n  <header class='header'>\n    <h2 class='headerTitle'>Downloads<\/h2>\n  <\/header>\n  <div class='content'>\n    <div class='contentImgWrapper'>\n              <img decoding=\"async\" \n          class='contentImg'\n          loading='lazy'\n          src=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2023\/02\/motif-purple-.png\"  \n          alt=\"\"\n          srcset=\"https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2023\/02\/motif-purple-.png 600w, https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2023\/02\/motif-purple--300x250.png 300w\"\n          sizes=\"(max-width: 600px) 100vw, 600px\" \n        \/>\n          <\/div>\n    <div class='contentInner'>\n      <div class='contentInnerWrapper'>\n                  <h3 class='contentHeading'>Best Practice f\u00fcr Support und Wartung\n<\/h3>\n                <p class='contentSubHeading'>application &#8211; 96.99 KB<\/p>\n                  <div class='contentCta'>\n            \n<a id=\"file-button-9\" class=\"button-link \" target=\"\" href=\"\">\n  <span class='container darkPrimaryTheme'>\n    <div><\/div>\n    <div><\/div>\n    <div class='contents'>\n      <span>Download now<\/span>\n      <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"#0F172A\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        <path d=\"M10.75 2.75C10.75 2.33579 10.4142 2 10 2C9.58579 2 9.25 2.33579 9.25 2.75V11.3636L6.29526 8.23503C6.01085 7.93389 5.53617 7.92033 5.23503 8.20474C4.9339 8.48915 4.92033 8.96383 5.20474 9.26497L9.45474 13.765C9.59642 13.915 9.79366 14 10 14C10.2063 14 10.4036 13.915 10.5453 13.765L14.7953 9.26497C15.0797 8.96383 15.0661 8.48915 14.765 8.20474C14.4638 7.92033 13.9892 7.93389 13.7047 8.23503L10.75 11.3636V2.75Z\" \/>\n        <path d=\"M3.5 12.75C3.5 12.3358 3.16421 12 2.75 12C2.33579 12 2 12.3358 2 12.75V15.25C2 16.7688 3.23122 18 4.75 18H15.25C16.7688 18 18 16.7688 18 15.25V12.75C18 12.3358 17.6642 12 17.25 12C16.8358 12 16.5 12.3358 16.5 12.75V15.25C16.5 15.9404 15.9404 16.5 15.25 16.5H4.75C4.05964 16.5 3.5 15.9404 3.5 15.25V12.75Z\" \/>\n        <\/svg>    <\/div>\n  <\/span>\n<\/a>          <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  let file_button = document.getElementById('file-button-9');\n\n  if (file_button) {\n    file_button.addEventListener('click', function(e) {\n      e.preventDefault();\n      return window.open('https:\/\/staging.totara.fortyapp.com\/wp-content\/uploads\/2022\/11\/support_and_maintenance_best_practice.pdf', \"_blank\");\n    });\n  }\n<\/script>","protected":false},"template":"","tax\/tags":[],"tax\/solutions":[],"tax\/topics":[346,580],"tax\/industries":[],"tax\/resource-types":[332],"class_list":["post-33821","resource","type-resource","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/resources\/33821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/types\/resource"}],"wp:attachment":[{"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/media?parent=33821"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/tax\/tags?post=33821"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/tax\/solutions?post=33821"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/tax\/topics?post=33821"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/tax\/industries?post=33821"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/staging.totara.fortyapp.com\/de\/wp-json\/wp\/v2\/tax\/resource-types?post=33821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}